Shipping & Returns

Shipping & Returns Policy

Our logistics division utilizes specialized, confidential delivery networks to ensure your watches arrive safely and discreetly. Read our complete shipping breakdown, delivery protection terms, and return guidelines below.

1International Shipping Channels & Delivery Times

Once your payment is cleared and your Quality Control (QC) photos are accepted (you have 24 hours to review media on Telegram), our team packages and ships your order within 24 hours:

12–18 days

Triangular Protected Shipping Recommended

Essential for the European Union, UK, and strict customs territories. Near-zero customs risk (100% guaranteed).

5–10 days

Express Courier Delivery (DHL / FedEx)

Recommended for fast transit to North America and select global hubs. Low customs risk.

10–20 days

Standard Postal Mail

Budget-friendly option for non-urgent deliveries to low-risk regions.

2Why Choose Triangular Shipping?

If you are ordering from European Union member states or destinations with rigorous customs checks, we strongly recommend choosing Triangular Shipping during checkout.

How It Functions: Your parcel is routed from our facility to an intermediate hub in a neutral, customs-friendly nation. Once cleared, it is re-labeled as a domestic shipment and delivered to your home address.
Key Advantages: This protocol avoids direct customs scrutiny from China, shielding your package from extra VAT, import taxes, or customs holds.
Note: Triangular shipping incurs a minimal surcharge and takes slightly longer, but it offers the highest level of security in the industry.

3Our Delivery Guarantee & Tracking Policy

100% Free Reshipment Policy

If a shipment is lost or intercepted by customs, we will send a full replacement at zero additional cost to you.

No Import Tariffs

Packages are routed to avoid additional customs fees upon arrival at your doorstep.

Tracking Activation Window

Tracking numbers are issued right after dispatch. Logistics networks may take up to 72 hours to show live transit movement online.

Contact Details

Please verify your shipping address and telephone number carefully. Returned shipments caused by invalid contact info may incur redelivery costs.

4Industry-Leading 14-Day Return Policy

We offer an exclusive 14-day return and exchange policy starting from the date your package arrives.

Condition Standard: The timepiece must be 100% unworn, with all original factory plastics, protective wrappings, and tags fully intact. Watches that have been worn, fitted, or resized are ineligible for return.
Contact Us: Do not send packages back without prior confirmation. Contact our support team on Telegram or via Email to receive proper return instructions.
Return Shipping Carrier: Returns must be sent exclusively through standard registered postal services with tracking numbers. Never send returns via DHL, UPS, or FedEx due to destination customs rules.
Resolution: Return shipping costs are paid by the customer. Full refunds or replacements are issued once the watch passes inspection by our team.

Questions about shipping or a return?

Contact our support team on Telegram or via Email before sending anything back, and we will guide you through the next steps.